Subject: Tech Support Candidate - Wasim Ahmad
From: Wasim Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:31:44 -0500

| | Tech Support Test

Name | Wasim Ahmad
E-mail | [email-masked]
Phone Number | (91) 9717567849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit Computer | System Administrator | Till Date | 27000
Previous Employer 1 | JK Cement | System Engineer | Nov 2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Read the erore message care fully. Then according to me following suspect.

1- Internet Connectivity
Solution : Check the LAN

2- LAN Cable

3- if using dongle check the dongle.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- First should be on Bluetooth in Speaker.

2- Go to Bluetooth on mobile and enable that option and searched

3- You can found that speaker Bluetooth then click on that option.

What according to you makes you a good candidate for customer service or technical support job? | According to me with good communication and technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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