Subject: Tech Support Candidate - VIVEK ANAND SHARMA
From: VIVEK ANAND SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:25:22 -0500

| | Tech Support Test

Name | VIVEK ANAND SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9953600680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SAMAYPUR BADLI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KAIZEN PVT LTD | L2 ENGINEER | ONW MONTH NOTICE PERIOD | 25,000
Previous Employer 1 | BOOKA WHEEL TECHNOLOGIES | SYSTEM ENGINEER | JUNE 2017 | 21000
Previous Employer 2 | NETCONNECT GLOBAL | DESKTOP ENGINEER | OCTOBER 2016 | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the Internet Connectivity.
2. After that check if the first page login then some's notification which we have to be allowed for connectivity.
3. No any Firewall Stopped website issue.
4. Allow the website from the firewall if any block that all news web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First that open your phone Bluetooth and open Speaker Bluetooth.
2. Check in phone the Bluetooth name which is mentioned you have like manually also.
3. Then used to connect and pair with devised.

What according to you makes you a good candidate for customer service or technical support job?

First you have to Listen clearly that what is the problem he or she is facing in technical or any windows issue.
Then after that take the problem and resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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