Subject: Tech Support Candidate - Vipul Pandey
From: Vipul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:23:11 -0500

| | Tech Support Test

Name | Vipul Pandey
E-mail | [email-masked]
Phone Number | (91) 9096950782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Value first digital media Pvt Ltd | Technical support Engineer | 15th May 2020 | 17k
Previous Employer 2 | Kotak securities limited | Technical support Engineer | 12th November | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the type of error and network connection of internet.
2) Clear cashe cookie's.
3) If problem persist continuously for logn time then restart the system or on/off the data.
4) Check the domain name if entered correctly.
5) There could be chances of that  IP address barred by Webhost server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Long press the "on" button of bluetooth device.
2) Turn on the bluetooth of mobile phone.
3) Search the device in your search box which you need to pair.
4) Pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1) Understand the issue/query/requirements of customer precisely and explicitly.
2)  Emotionally connect with customer in case of  customer grievance.
3) Must possess convincing skill.
4) Provide customer satisfaction.
5) Should have confidence while speaking with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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