Subject: Tech Support Candidate - Dhananjay Kumar
From: Dhananjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:50:30 -0500

| | Tech Support Test

Name | Dhananjay Kumar
E-mail | [email-masked]
Phone Number | (91) 9717231157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xvidia Technologies | Network engineer | Till now | 20000
Previous Employer 1 | Wipro | Desktop support L2 | 9sep 2017 | 13000
Previous Employer 2 | Eli research India pvt ltd | Intern | 14march2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check internet connection if internet is not working then i check lan cable and internet icon...then refix lan cable after than troubleshoot internet...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 both Bluetooth device should be ON
2 go to pairing both
3 Click over pairing
4 Now connected

What according to you makes you a good candidate for customer service or technical support job? | Should be responsible person
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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