Subject: Tech Support Candidate - Kshitiz Srivastava
From: Kshitiz Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:22:32 -0500

| | Tech Support Test

Name | Kshitiz Srivastava
E-mail | [email-masked]
Phone Number | (91) 8840414726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Think Computers Pvt Ltd | Technical Support Engineer | 19 December 2020 | 15000
Previous Employer 1 | City Group of colleges | Technical Head | 28 Feb 2019 | 12000
Previous Employer 2 | Ksot Vision Pvt Ltd | System Admin | 31 Aug 2014 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, you have a valid internet connection on your laptop or PC. then search for google chrome or any browser and open it, now type the desired website address in the URL address bar as www.ndtv.com. but you got an error on the browser due to any issue like wrong address or not connecting to the internet. then first we have to check that you have a proper internet connection. and again check the website address, if everything is ok then might be an issue with the proxy server.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the Bluetooth speaker and enter the Bluetooth pairing mode. now open your mobile's Bluetooth and search for the speaker for pairing. now when you find that speaker then tap on that speaker for pairing. now your speaker is connected to your mobile. now use that to play a song or place a call.
What according to you makes you a good candidate for customer service or technical support job? | I think first you should listen to your customer's problem carefully. now you have to resolve their problem very carefully and earliest. if you understand their problem and resolve it in less time then that customer will believe in you and take your services easily and it will help to develop a customer relationship that is very important for any bussiness or a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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