Subject: Tech Support Candidate - Priya Saxena
From: Priya Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:09:34 -0500

| | Tech Support Test

Name | Priya Saxena
E-mail | [email-masked]
Phone Number | (91) 8871363955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | smsindiahub | Technical Support Executive | 30 Sep 2020 | 12500
Previous Employer 2 | Aptech Ltd | System Administrator | 20 Jan 2020 | 9755

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will open a new tab and check if any other website like google.com or any other website working or not.
2 If no website will be open, then I will restart my device.
3. After rebooting, I will check whether the same problem is still there.
4. I will make sure the Internet Connection works.
5. I will check whether website down just for me or for everybody.
6. If website down for everybody, then it might be problem with the website itself and I will wait and will try to access later.
6. And if website down only for me then I will test the another website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tab the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available device will appear.
5. Connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | My skill set is a perfect match for the job requirements. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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