Subject: Tech Support Candidate - Raman Sharma
From: Raman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:59:59 -0500

| | Tech Support Test

Name | Raman Sharma
E-mail | [email-masked]
Phone Number | (+91) 9643574386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jiffy-info Solutions Pvt Ltd | IT Support Engineer | Today | 17800
Previous Employer 1 | UIT Dehradun | IT Technical Assistant | JAN 2017 | 12000
Previous Employer 2 | PTU Punjab | LAB Technician/ Lab Instructor | June 2016 | 9500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will read the error type and check if it's cause of browser or something else then I will check my Internet connection whether it's working or not then I will clear my browser History and cache also clear all temporary files from computer also clean the cache and restart the browser and try to open the site..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - switch on bluetooth speaker
Step 2 - turn on bluetooth on Your phone
Step 3 - search for the bluetooth speaker device
Step 4 - click on bluetooth speaker device name on search from mobile device
Step 5 - click yes for authentication if asked

Step 6 - Finished

What according to you makes you a good candidate for customer service or technical support job? | My relation with client and the way to propose them the ideas or solutions regarding their issues on a very good and understanding way for them is maDe me a Good candidate for technical support Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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