Subject: Tech Support Candidate - Ghanshyam Ghanshyam
From: Ghanshyam Ghanshyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:46:26 -0500

| | Tech Support Test

Name | Ghanshyam Ghanshyam
E-mail | [email-masked]
Phone Number | (91) 9717176988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Global | Networks Engineer | NA | 27000
Previous Employer 1 | RASPL | Datacenter Engineer | 19 Sept | 15000
Previous Employer 2 | Envision Techoserv Pvt Ltd | DL2 | 31 July | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In First step we have checked all to local connectivity of PC like PC will able to ping his default gateway after that check its wan connectivity if all things work properly than go to next steps which is DNS.

DNS is used for IP to  name resolution  if DNS not working properly it's get an error. so that we configured forword lookup zone and reverse lookup zone in DNS for FQDN to IP and IP to FQDN after all this trouble shooting you will able to access website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Go to phone settings and Open Bluetooth
Step2:- Switch on Bluetooth speaker
Step3:- Search to Bluetooth speaker in Device list
List4:-Paired the Speaker with Bluetooth.
List 5:- Listen you favourite songs

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate who not afraid to face new challenges and update himself according to new technology and learn new things as per company requirement he can work as a good technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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