Subject: Tech Support Candidate - Mohit kumar Yadav
From: Mohit kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:42:04 -0500

| | Tech Support Test

Name | Mohit kumar Yadav
E-mail | [email-masked]
Phone Number | (91) 8303652650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Salesforce CRM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Sematics Google Client Onsite | Analyst | 30th september 2020 | 39,000
Previous Employer 1 | Accenture India Pvt Ltd | Business Operations Analyst | 26th March 2019 | 32,000
Previous Employer 2 | PI softek Pvt Ltd Noida | Application Support Analyst | 5th July 2018 | 30,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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