Subject: Tech Support Candidate - Sushil Kumar Bhau
From: Sushil Kumar Bhau <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:37:55 -0500

| | Tech Support Test

Name | Sushil Kumar Bhau
E-mail | [email-masked]
Phone Number | (+91) 7051811228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphasis private limited | Technical support executive | 08-12-2020 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart the device.
2. Make sure internet is connected.
3.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me"
4

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth option-scan devices -pairing-connected the device.
What according to you makes you a good candidate for customer service or technical support job? | I am hardworking, smart worker, fast learner, I can deliver my work before timeline. I am stable
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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