Subject: Tech Support Candidate - Viney gautam
From: Viney gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:19:25 -0500

| | Tech Support Test

Name | Viney gautam
E-mail | [email-masked]
Phone Number | (132104) 9255555343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Windows Server 2008,2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier infotech | System Administrator | | 33000
Previous Employer 1 | Team computer's pvt ltd | Tech support Engineer | 20th November 2020 | 25000
Previous Employer 2 | Microsenseindia pvt ltd | Tech support Engineer | 20 Dec 2017 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check internet connections.
2.I will reopen browser and will try again
3.I will see specifics software require to run this website I.e Java
4.i will clear Temp files and unnecessary data from system and browser then I will try again
5. Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. After switch on bluetooth of speaker we have to check Same SSID in Mobile phone.
2. If same SSID will appear on Mobile then tap on same
And put Password if any required by bluetooth instructions.
3. It will be work.

What according to you makes you a good candidate for customer service or technical support job? | 1. Soft talking and  Resolve queries within SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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