Subject: Tech Support Candidate - Sheersh Gupta
From: Sheersh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:14:00 -0500

| | Tech Support Test

Name | Sheersh Gupta
E-mail | [email-masked]
Phone Number | (91) 8896639265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | Ienergizer it services pvt ltd | Junior engineer (Tech support) | 01-12-2020 | 22800
Previous Employer 2 | Babu banarasi das national institute of technology and management | lecturer | 18-122017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will open a new tab in the browser and check that any other website is opening or not. If another website is opening that means the internet is working correctly, there may be some issue in the website only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth speaker.
2.start bluetooth on my phone to see the available devices to connect
3.Start pairing with the device
4.connected.

What according to you makes you a good candidate for customer service or technical support job? | My greatest strength is my communication skill. I love interacting with people and have the patience to listen to them. I have experience also in a technical support job at my previous organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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