Subject: Tech Support Candidate - Mazid Mohammed
From: Mazid Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:03:11 -0500

| | Tech Support Test

Name | Mazid Mohammed
E-mail | [email-masked]
Phone Number | (98295) 83023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Talentedge | Executive TechSupport | Working | 26k
Previous Employer 1 | Ample Core | IT specialist | 16 aug 2011 | 15k
Previous Employer 2 | Ma foi | Associate IT | 30 nov 2009 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i would open an new tab and try to open any other website such as google.com.
If its landing properly then we can say that particular site is down or there might be any other issue.
Then i would clear history cookies and cache of the browser and will try again and if the problem still persists i would check if the site is down just for me or for everyone. To check this we can go to any online tool such as www.downforeveryoneorjustme.com it will give the clear information whether it's down for me only or down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch in the Bluetooth speaker.
Enable the Bluetooth function in mobile and search for the same speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | I am an experienced energetic & passionate Professional with a demonstrated history of working in the information technology and services industry
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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