Subject: Tech Support Candidate - Areeb Sajid
From: Areeb Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:00:03 -0500

| | Tech Support Test

Name | Areeb Sajid
E-mail | [email-masked]
Phone Number | (91) 9686934726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Android

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | Nil | 23000
Previous Employer 1 | SMC insurance brokers | Relationship manager | 1/06/2018 | 16000
Previous Employer 2 | Sahara craft | Operation executive | 01/01016 | 10000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will try to clear brower cookies and catches by pressing "CTRL " Shift" and "Delete" at the same time and clear them
2. Will reset the browser by going in to setting from the top right corner of the browser and  then go to Advance in the left cornor there will be an option to reset the browser
3 . If above two steps does not resolve the concern I will chnage the browser and check if issue is with the website or with browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Need to turn on the bluetooth first
2. Need to go to mobile bluetooth settings and turn it on
3 the bluetooth device will disaply in mobile bluetooth
4 click on connect

What according to you makes you a good candidate for customer service or technical support job? | My skills and experience match with profile and I already have done what this job require me to do
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |