Subject: Tech Support Candidate - Himanshu Dabral
From: Himanshu Dabral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:57:37 -0500

| | Tech Support Test

Name | Himanshu Dabral
E-mail | [email-masked]
Phone Number | (+91) 7983956329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Software Troubleshooting like outlook,word,excel,VPN etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrator | NA | 16000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1 - we will clear the internet cache.
STEP 2-we will check proxy settings in internet explorer.
Step3 -we will check if website is pinging or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step- Open bluetooth in your mobile phone.
2nd Step-Open bluetooth in laptop in PC settings.
3rd Step- Add a bluetooth device in bluetooth setting of PC.
4th step- Add the device on PC which appears on screen after searching.
5th step-then add the speaker device in PC.

What according to you makes you a good candidate for customer service or technical support job? | According to my understanding, i am a good learner and i have good skills to explore the solutions to the problem in a very stressful situation.I very well know how to keep calm in a bad situation while interacting with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |