Subject: Tech Support Candidate - Rishav Kumar solanki Rishav
From: Rishav Kumar solanki Rishav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:56:35 -0500

| | Tech Support Test

Name | Rishav Kumar solanki Rishav
E-mail | [email-masked]
Phone Number | (+91) 8950112527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Office365, VPN, software, MS teams, One drive

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo | Executive | 1st Jan 2021 | 24000
Previous Employer 1 | Microland | Sr.Eng | 14jan2019 | 18000
Previous Employer 2 | CMS IT services | Consultant | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check Network, internet working or not.
Check the URL accessible on user profile or not.
Check with ping and tracert.
Check on open internet or VPN.
If above steps are fine then check with network or server team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Blutooth and make sure devic is visible for all.
Search or scan device and connect.

What according to you makes you a good candidate for customer service or technical support job?

My presentation skills.
My response yo customers.
Technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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