Subject: Tech Support Candidate - Jogendra Pratap
From: Jogendra Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:55:00 -0500

| | Tech Support Test

Name | Jogendra Pratap
E-mail | [email-masked]
Phone Number | (0172) 4005117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharati airtel | Network engineer | Currently working | 25000
Previous Employer 1 | Scom service pvt. Ltd. | Service engineer | 12 August 2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation there are many type or errors like destination host unreachable, DNS not responding, no connection to the internet.
In first 2 scenario make sure the local host is confused correctly there ip address and dns.
and after that Perform a tracert to the destination IP and check where the problem lies.
In third scenarios check the connectivity to modem or router and ip address in drivers configure correctly by pinging the local router gateway or remote host.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable the Bluetooth of both phone and speaker. After enable the Bluetooth select the name of that speaker wants to pare with.
Once paring complete you connected with the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I am dealing with the customer from last 5 years. First two year I intracted with customer local or international directly.
Now since last 3 years I am interesting with these client with the help of konnect or by ant desk.
That's why I am good for customer technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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