Subject: Tech Support Candidate - Sumit Kumar Pandey
From: Sumit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:34:15 -0500

| | Tech Support Test

Name | Sumit Kumar Pandey
E-mail | [email-masked]
Phone Number | (91) 9918751909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zarnix Enterprises pvt lmt | Operations Manager | 30 April 2020 | 25000
Previous Employer 1 | Ministry of Finance | Operations Manager | 31 march 2018 | 22
Previous Employer 2 | Software solutions | Operations Executive | 31 Aug 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection and i will ensure that my internet is working properly .I will open any other website to check that the problem is only with the website or not .After that i will retry and make sure that entered address is correct.If the problem still going on  i will check the error code and do the next step accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluethooth of both device .Search for the device in mobile bluethooth range .Once device appeared click on pair device .
What according to you makes you a good candidate for customer service or technical support job? | Good listener , creative thinker , clam personality
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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