Subject: Tech Support Candidate - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:31:19 -0500

| | Tech Support Test

Name | Amit Mishra
E-mail | [email-masked]
Phone Number | (+91) 7042581968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | December 19 | 25k
Previous Employer 1 | Quantm Technologies | TSE | May 18 | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will start by checking my Internet connection.
In order to do so I can check and mak status light is active,Once we had made sure we have an active Internet connection we can check whether the device is connected to the correct network. If there is any problem in selecting your wifi network we can disable and enable Airplane mode or the physical network key present on most devices.This problem can also arise due to faulty Wifi NIC drivers which we can reinstall using Device Manager or if the drivers are missing,they can be found on the OEM support website. If the connection is active and connected the DNS can be changed to 8.8.8.8.

Run a adware and Malware scan to make sure we are not getting fake errors or the connection is being controlled by a malware.

It may happen that there may be nothing wrong with the internet connection and the problem lies in the browser itself.
Try the same address on a different browser like IE, Edge or Safari(MAC)
We can disable all add-ons and do a soft reset of the browser from settings/preferences to disable unwanted plugins causing this error.
Browser should be uninstalled and reinstalled to the latest version.
We can try a basic startup by disabling all 3rd party services and applications from startup settings.
If the problem still persists a system restore to last known good configuration or a system reset with keep my files option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device by holding down the power key. Hold down the power key till the device is in pairing mode.
Once the device is turned on and you have confirmed from it is in pairing mode,enable bluetooth on your mobile phone. Select the name of your device from the List of available devices. You will get the option to Pair the device. Select pair and you will hear a sound confirming the connection.

What according to you makes you a good candidate for customer service or technical support job? | The ability to be soft spoken and problem solving at the same time comes in very handy quality to perform exceptional in the field of customer service or technical support. Having an active intrest in technology rather than just learning the content to get by a job helps to go above and beyond to provide positive and lasting customer impression.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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