Subject: Tech Support Candidate - Shreyash Singh
From: Shreyash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:28:37 -0500

| | Tech Support Test

Name | Shreyash Singh
E-mail | [email-masked]
Phone Number | (91) 9953834942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Proscend Communication | Technical Engineer | 30days | 31500
Previous Employer 1 | Schmid Telecom | Technical Engineer | NA | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart My computer
2) I will make sure whether the internet connection works.
3) I will check whether website is down for me or everyday.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth of Mobile phone
2) Turn on the Bluetooth of Speaker
3) Pair both the devices by searching it

What according to you makes you a good candidate for customer service or technical support job?

1) Excellent communication skills
2) Tackle the customer Problems
3) Providing Proper resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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