Subject: Tech Support Candidate - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:26:00 -0500

| | Tech Support Test

Name | Mukesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7607000272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RSPL LIMITED | Senior Execut | 30 NOTICE PRIODE | 18760
Previous Employer 1 | CMSIT SERVICES PVT. LTD. | Customer Support Engineer | 31 Dec 2019 | 12600
Previous Employer 2 | Afoserve.com Ltd | Customer Support Engneer | 31 Oct 2018 | 10800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check network connection then contact to IT helpdesk for issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power on speaker then turn on mobile phone bluetooth and search and connect device.

2. If not found any device checking mobile phone visibility and then try to connect.

What according to you makes you a good candidate for customer service or technical support job? | My self confidence, my knowledge and work experience to give best to provide support.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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