Subject: Tech Support Candidate - Shammi Mehra
From: Shammi Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:25:45 -0500

| | Tech Support Test

Name | Shammi Mehra
E-mail | [email-masked]
Phone Number | (91) 9990495485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aim TechSoft Pvt Ltd | Technical & Desktop Support Executive | 14-July-2020 | 19000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step I have followed:-

first of all, I have opened another website link like Gmail, outlook is open or not. if not open
so some internet problem in network so I have to troubleshoot internet problem on the computer.

for internet troubleshoot

secondly to check the modem working properly or not if any red light blink so I will restart the modem first if the red light blinks. if not blink we have to go to troubleshoot setting in the control panel and find a solution.

I have also checked the same link to direct search site in google search (ndtv) after that check website is open or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 firstly make sure the Bluetooth speaker is on.
2 then go to the mobile Bluetooth option to start Bluetooth service.
3 then search Bluetooth device in the list. connect after finding the correct one then pair both devices with some key as per mobile or speaker setting.

What according to you makes you a good candidate for customer service or technical support job?

I have the responsibility to find technical errors,
to help the customer and client and gain our knowledge of a technical error in the system and
found errors or successfully support clients

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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