Subject: Tech Support Candidate - Raju Kushawaha
From: Raju Kushawaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:21:35 -0500

| | Tech Support Test

Name | Raju Kushawaha
E-mail | [email-masked]
Phone Number | (91) 9953020357
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Samyapur badli New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITS infosystem | Senior Desktop support engineer | | 19200
Previous Employer 1 | Thakral service india ltd | Service co ordinator | 19 May 2020 | 17200
Previous Employer 2 | Vayam infosolucation | Network Admin | 5 sept 2019 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection that system is connected with internet properly. If internet not connected will do troubleshooting to resolve internet issue. I.e : LAN point, LAN cable. System is getting proper ip address or not.
2. If all above issue ok then will check ndtv.com connectivity or access at our has access or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the speaker then Switch on the bluetooth option for both device then search bluetooth device from mobile. After found device will do pair for connectivity.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving. Good communication with customer. Positive attitude. Quick learner. Smart working. Team working.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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