Subject: Tech Support Candidate - Varun Priyadarshi
From: Varun Priyadarshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:17:38 -0500

| | Tech Support Test

Name | Varun Priyadarshi
E-mail | [email-masked]
Phone Number | (+91) 8340375694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL INFOTECH LTD | Senior associate | | 17120
Previous Employer 1 | Renovision pvt Ltd | Desktop support L2 | 31-11-2019 | 12000
Previous Employer 2 | Vayam info solution pvt ltd | IT HELPDESK COORDINATE | 31-12-2018 | 11870

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the internet connection properly. If it is ok then we will check the url of the address. If it is ok then we will check for the updation of the browser. If the browser is ok then we will check by deleting the cache memory from the browser settings.
These are the steps we can take to troubleshoot the incident.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will open the Bluetooth for both speaker and mobile phone.
Now search for the Bluetooth speaker from mobile.
Now click on the name of the speaker of Bluetooth.
This will help in pairing the mobile and Bluetooth speaker.
Once pairing of both devices happens. You are able to connect speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | As I have a total of 3 years technical support experience, my working experience make me qualified for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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