Subject: Tech Support Candidate - Arvind Verma
From: Arvind Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:17:28 -0500

| | Tech Support Test

Name | Arvind Verma
E-mail | [email-masked]
Phone Number | (121005) 9891448805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computer | Technical Support engineer | Working | 15200
Previous Employer 1 | Wipro technologies | Technical Support engineer | 30 September | 6800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet.( Is it working)
Then I will check my website (is it correct)
And try to open another browser.
Also check proxy settings.
Then I will call to IT person or is it require I will raise a ticket\complaint. As a computer user I will do all things
And

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will ON speaker in Bluetooth mode and also ON phone Bluetooth.
Go to phone Bluetooth settings and Search Bluetooth name of speaker.
After finding his name click on it and then I can connect.

What according to you makes you a good candidate for customer service or technical support job? | For this profile must be have behave like a good sale man with excellent technical knowledge because if you have technical and you can provide this in a good way. Then customer relationship is never be break.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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