Subject: Tech Support Candidate - Deepak sahu
From: Deepak sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:14:07 -0500

| | Tech Support Test

Name | Deepak sahu
E-mail | [email-masked]
Phone Number | (110037) 8527853931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mahipalpur, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ind innovation pvt ltd | Sr. It support engineer | Till date | 29000
Previous Employer 1 | Idc technology pvt ltd | Sr. Desktop support engineer | 22/feb/ 2019 | 22700
Previous Employer 2 | Pc solution pvt ltd | Desktop support engineer | 12 sep 2016 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Should be allowed this URL in intranet.
Ping to NDTV
LAN or wifi connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power ON speaker and mobile wifi
Press key to open wifi sharing
Find speaker Bluetooth from the phone
Selected and pair the device

What according to you makes you a good candidate for customer service or technical support job?

Gives support to Coustomer with in SLA, giving on time resolution
Getting many appreciation from clients and Coustomer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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