Subject: Tech Support Candidate - Dheeraj Sharma
From: Dheeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:10:06 -0500

| | Tech Support Test

Name | Dheeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9540511593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tallysolutions | ODE | 13oct2020 | 23k
Previous Employer 2 | Oppo | OSR | 8Aug2018 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reload the page or open in different tab.
2 Restart your Internet broadband
3 check that website is working on other systems or not to know if server is down if a particular website.
4 Clear DNS cache
5 Check browser setting
6 check antivirus setting
7 Check window firewall
It may be happend due to security and restrictions.

Check by following above given steps

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth on mobile or pc keep it on search mode.
On bluetooth hardware device press and hold main button or powerbutton to configure it with mobile or pc.
Select bluetooth hardware name on mobile or pc screen in bluetooth search option .It will show connected .

What according to you makes you a good candidate for customer service or technical support job? | Bcse i am hardworking ,honest and i have interest to reach out with different kind of people. I like to serve people or customers to make good formal relation with them.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |