Subject: Tech Support Candidate - Avinash Gautam
From: Avinash Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:09:00 -0500

| | Tech Support Test

Name | Avinash Gautam
E-mail | [email-masked]
Phone Number | (+91) 9784526004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad ,kavinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Pinelabs | Senior customer support executive | 31 dec 2019 | 21000
Previous Employer 2 | Primelite | Customer care executive | November 2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check for internet connection.
2) restart my device.
3) check if website server is down or not .
4) i will check if other websites are working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the bluetooth speaker.
2) turn on bluetooth option in mobile phone.
3) now search for bluetooth speaker name on available device list in mobile phone.
4) tap on bluetooth speaker name and click on pair device.

What according to you makes you a good candidate for customer service or technical support job?

1) i am an good listner.
2) i love solving problems.
3) i am very patient.
4) i am very polite.
5) i am a quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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