Subject: Tech Support Candidate - Rohit Chauhan
From: Rohit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:05:18 -0500

| | Tech Support Test

Name | Rohit Chauhan
E-mail | [email-masked]
Phone Number | (91) 7531976003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon, but ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | Project Engineer | Depends | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i’ll check for url entered
2. Then check for internet connection of my system
3. If everting looks fine from my end, will contact to helpdesk

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch bluetooth speaker in discoverable mode
2. Turn on bluetooth of my mobile
3. Will look for available devices
4. Select and connect with bluetooth speaker by its name

What according to you makes you a good candidate for customer service or technical support job? | I am presenting you a 6.7 years exp in same profile with a reputed organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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