Subject: Tech Support Candidate - Prateek Prateek
From: Prateek Prateek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:55:59 -0500

| | Tech Support Test

Name | Prateek Prateek
E-mail | [email-masked]
Phone Number | (01732) 9996658038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | Nil | Nil | Nil
Previous Employer 1 | Dimension Data | Network Engineer | Feb 2019 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) I will check whether connection is stable or not.
2.) I will check Particular error which is showing.
3.) I will check browser Settings.
4.) I will check web address is correct or not.
5.) I will use traceroute command in cmd to check eveything is fine with network and same of website address whether i am getting ping from server or not.
6.) If everything is fine it should work and if not then it might be website server down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) open mobile settings.
2.) Tap Bluetooth icon.
3.) Tap Pair New Device. If You dont find Pair new device, check under under Available devices or Tap more. Refresh
4.)Tap Name of the Bluetooth device you want to pair.
5.) Follow any onscreen instructions.

What according to you makes you a good candidate for customer service or technical support job? | As i am from technical bakcround. So i am pretty comfortable for this type of role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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