Subject: Tech Support Candidate - Prabhat Tomar
From: Prabhat Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:53:59 -0500

| | Tech Support Test

Name | Prabhat Tomar
E-mail | [email-masked]
Phone Number | (+91) 8171677943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | LINUX system administrator | NA | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check spelling what I have entered (http /https)  after that I check my network connectivity if it is OK then I need to check network setting regarding permission and if it will also not work then I need to clear chache and enter the URL again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all you need to on your Bluetooth device and press the key for Bluetooth pairing after this you need to switch on your phone Bluetooth and search for active device after this you need to select your Bluetooth device from list and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Daily I am working on different incident and providing perfect solutions and to check the issue and resolve it as per priority and getting customer appreciation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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