Subject: Tech Support Candidate - Rajendra singh
From: Rajendra singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:53:53 -0500

| | Tech Support Test

Name | Rajendra singh
E-mail | [email-masked]
Phone Number | (+91) 9310290245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tagore garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dk business patron pvt ltd | tech support executive | 2 nov 2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will choose diagnose the network and if problem fixed with that step then it is well and good, other wise I will go to browser history and clear the unnecessary cache and cookies from there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-turn on Bluetooth speaker power button.
2-turn on Bluetooth of your mobile
3 -scan the network
4- pair with the device you want
5-paired successfully

What according to you makes you a good candidate for customer service or technical support job?

Iam an ideal candidate for customer support as I have below qualities in me.
1-Greeting the customer with full enthusiasm.
2 -always eager to know the the root cause analysis of call
3-relevant probing and paraphrasing quality.
4- understand the client problem and provide satisfactory resolution
5- End the conversation in polite and happiness.
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On a scale of 1 - 5 please rate your fluency in spoken English | 4

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