Subject: Tech Support Candidate - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:52:03 -0500

| | Tech Support Test

Name | Anuj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9149022554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam steel industries Ltd | Hardware and network engineer | Currently working |
Previous Employer 1 | Girnarsoft technology Pvt Ltd | IT Support Engineer | 12 September 2020 |
Previous Employer 2 | Amarujala web services | IT officer | 23 August 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth icon on your mobile phone, and then searching bluetooth connection and then pairing required bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | As a technical support Engineer, I am responsible for all kinds of customer support and technical support for the user problem, and resolve as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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