Subject: Tech Support Candidate - LALIT Singh
From: LALIT Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:50:54 -0500

| | Tech Support Test

Name | LALIT Singh
E-mail | [email-masked]
Phone Number | (91) 7488824871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VPN, MS OFFICE, software installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home credit India finance Pvt ltd | IT helpdesk | Currently working | 25000
Previous Employer 1 | Aegis ltd | IT executive | 2019 | 14570
Previous Employer 2 | Vertex customer support Ind Pvt ltd | Desktop engineer | 2017 | 11500

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends upon error getting on screen instead of taking multiple steps to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth button from speaker and post turning on from phone, search the name of Bluetooth speaker and connect the same.
What according to you makes you a good candidate for customer service or technical support job? | To be a good candidate for CS or TS job, we need to prioritize customer request and provide them satisfied results.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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