Subject: Tech Support Candidate - Susmita Susmita
From: Susmita Susmita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:44:58 -0500

| | Tech Support Test

Name | Susmita Susmita
E-mail | [email-masked]
Phone Number | (91) 9905647058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram, sector-83
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NTT data singapore | Field tech senior associate | 7-11-2019 | 1.65lacs per month
Previous Employer 2 | HCL insys Singapore | IT engineer | 30-10-2018 | 1.25lacs per annum

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check whether internet connection is active or not. If internet is connected properly then will check the IP address.
I will check if the website address is typed correctly or not.
I will clear the cookies from explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will switch on Bluetooth speaker and will enable Bluetooth from phone.
I will search the connection with device name.
Once I will get correct device will request for connection and will provide password for the device and will connect.

What according to you makes you a good candidate for customer service or technical support job? | I have international experience in technical support. I have managed customer internationally.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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