Subject: Tech Support Candidate - Kamalarajan Arumugam
From: Kamalarajan Arumugam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:43:12 -0500

| | Tech Support Test

Name | Kamalarajan Arumugam
E-mail | [email-masked]
Phone Number | (9144) 9003039784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SaasAnt Infotech Private Limited | Customer Care Engineer | 13-08-2019 | 29000
Previous Employer 2 | Teleperformance India | Technical Support Executive | 15-02-2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity. Let it be hardwired or wireless connection, I will check the IP address on my computer. If I am getting a proper IP address, then the problem or issue lies within the computer. I will try using different browsers. Then I would do the basic troubleshooting steps like clear cache, restarting computer, resetting internet browser settings, firewall/security software settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on my mobile.
Search for Bluetooth devices.
Try to connect or pair devices.

What according to you makes you a good candidate for customer service or technical support job?

I am good in communication and have enough computer knowledge.

I also have more than 5-6 years of experience in Customer Service/ Technical Support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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