Subject: Tech Support Candidate - PRABHAKAR YADAV
From: PRABHAKAR YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:41:31 -0500

| | Tech Support Test

Name | PRABHAKAR YADAV
E-mail | [email-masked]
Phone Number | (+91) 9125471661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA SEC 134
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SGPGIMS Lucknow | Telemedicine Technician | 31/03/2020 | 15000
Previous Employer 2 | MLN Medical College, Prayagraj | Computer Operator | 28/05/2018 | 10500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I like to open a new tab on my browser and search other website. If the other website open properly its seems like www.ndtv.com web server may not working.
2. For confirm web issue of NDTV website, I clear all cookies, cache data from browser and try to reopen the website, If it's still not open I like to run command Prompt on my pc and ping www.ndtv.com. If request time out or unreachable  , its confirm that NDTV Webserver is down.

All condition depend on the other website if that's open properly otherwise, I have to check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Read the Bluetooth speaker user manual in order to setup the speaker to a 'pairing' status.

An LED indicator will usually flash or change colour on the Bluetooth accessory to show that it is Bluetooth ready to be 'paired' with the mobile phone.

2. On the mobile phone - Drop down the notification panel to show the Bluetooth quick settings panel.
3. Long press the Bluetooth icon
4. Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan.
5. Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under the topic PAIRED DEVICES.

What according to you makes you a good candidate for customer service or technical support job? | I am a good learner. I learn many things during my previous jobs. I never leave my desk until I finish my task. I am very honest with my work. I want to learn more and gain more knowledge. And I  think that when a customer satisfied with your work its profitable to company and for me that's why customer satisfaction come first on my priority list.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |