Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:40:13 -0500

| | Tech Support Test

Name | RAJIV SHARMA
E-mail | [email-masked]
Phone Number | (7906) 903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
MySQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13.06.2020 | 36,800
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 | 22,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check whether the internet connection is on/Off.

2)Check whether the website is not opening on a single browser or multiple browsers. If a single browser, try to re-install it.

3)Check system firewall settings/antivirus settings whether website access is disabled from that end.

4)Check whether the website complies geographical internet policy of the country.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the power button and Bluetooth transmission button of the Bluetooth speaker.
2)Switch on Bluetooth of the mobile handset.
3)In the search panel, the default device name of the speaker will be appearing. Click on it.
4)A default IVR/ sound will confirm the connectivity.

What according to you makes you a good candidate for customer service or technical support job?

1)Communication skills.
2)Avoid using jargon in conversation.
3)For a tech. support one should be thorough with the technical aspect required to full fill the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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