Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:39:19 -0500

| | Tech Support Test

Name | Wasim Akram
E-mail | [email-masked]
Phone Number | (91) 8955918111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland pvt ltd client maruti Suzuki gurgaon | Sr. System Engineer | | 22 k
Previous Employer 1 | Wipro as third party | Teacnical support engineer | 31/07/2019 | 17 k
Previous Employer 2 | Cloudric technology | Side engineer | 30/05/2016 | 14 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check others site working or not if not after that  we need to check network cable is connected proper or not after that we check machine IP and check browser compatibility setting if problem still same , we will do reset browser and resatrt machine after that I hope I will working fine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below step we need do done for bluetooth connectivity
1 first we need to power on bluetooth speaker
2 after we need active mobile Bluetooth and search active action
3 show speakers name click on name tab after pairing speaker bluetooth with mobile

That all step for Bluetooth connected
Next Time automatically connected Bluetooth i

What according to you makes you a good candidate for customer service or technical support job?

I have 4.4 yr experience and I am handling multiple users on different 2 location including VIP & VVIP users
I have knowledge of CCNA and MCSA

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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