Subject: Tech Support Candidate - Ravi Gangwar
From: Ravi Gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:36:47 -0500

| | Tech Support Test

Name | Ravi Gangwar
E-mail | [email-masked]
Phone Number | (+91) 9999116801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam nagar west
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point system pvt ltd | IT SUPPORT ENGINEER | APRIL 2020 | 14K
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step i will check physically internet connectivity  by cabling like if lan cabling  is ok then
2nd step i will ping ip of dns/'gateway  / if IP pinging  fine then i will check route  source  to  destination  by tracert command then i will find out what is the issue behind it

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First just on bluetooth  in speakar then take your phone  then goto bluetooth  option and turn on it and search it nearest  device and find your speaker then u can connect
What according to you makes you a good candidate for customer service or technical support job? | I will try my level best to satisfy  our customer give me one chance
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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