Subject: Tech Support Candidate - Prashant Mehra
From: Prashant Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:35:13 -0500

| | Tech Support Test

Name | Prashant Mehra
E-mail | [email-masked]
Phone Number | (+91) 9773674668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani, Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Dr Bhatia Medical Couching Institute | IT EXECUTIVE | 12.June.20 | 19800
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will check if this problem is same with other browsers or not :
a) If yes, then the problem must be having with that site.
b) If no, then i will check the particular browser's proxy settings from the options menu and make it correct.

Secondly, it depends upon the type of error i am getting at that time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch ON the bluetooth speaker and you will see a light blinking on it or any indication after switching it to bluetooth mode.
2) Open the bluetooth of mobile phone and check on the Available devices list.
3) You will get your device listed on that list with the device name.
4) And connect it.

What according to you makes you a good candidate for customer service or technical support job?

1) Showing willingness to help.
2) Showing to customers that you understand their frustrations by emphasizing and sympathized them.
3) By giving best options and recommendations to help the customer to satisfy their needs.
4) Identify customer needs and respond to that point to point.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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