Subject: Tech Support Candidate - Ravi shankar Ravi
From: Ravi shankar Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:34:38 -0500

| | Tech Support Test

Name | Ravi shankar Ravi
E-mail | [email-masked]
Phone Number | (+91) 8601772124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CTDI | L2 | | 18k
Previous Employer 1 | TNM | L2 | 30 dec 2019 | 18k
Previous Employer 2 | Sysnet | Floor support | 14 nov 2016 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check pc network
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will on bluetooth of pc and mobile the search and connect mobile phone
What according to you makes you a good candidate for customer service or technical support job? | By resolve the user problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |