Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:33:20 -0500

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (0) 9560130238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | InterGlobe technology quotient | Executive-engineer | 31july2020 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first change the browser,than I will check the response is coming from gateway and dns than I will check the router and restart the router2-3times.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker than switch on the blue tooth of mobile than I will search the blue tooth speaker in mobile than I tap the blue tooth device than smoothly run the music
What according to you makes you a good candidate for customer service or technical support job? | A customer support engineer should resolve the customer query quickly with proper solution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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