Subject: Tech Support Candidate - Ranjan Kumar
From: Ranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:32:06 -0500

| | Tech Support Test

Name | Ranjan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9899227392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Katwaria sarai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Server support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kddi India Pvt Ltd | ICT ENGINEER | Still working | 30000
Previous Employer 1 | Chipin IT Solutions | Remote Support ENGINEER | 31st may 2019 | 25000
Previous Employer 2 | World health partners | Desktop support ENGINEER | 31st November 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | See first I will read the error message and accordingly I will troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will turn on the bluetooth speaker and make it as bluetooth mode.
2. Then I will turn on my mobile bluetooth and scan for search then I will pair with speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | As per the industry I am aware about the technology and I have 5 years experience in the same profile so I am confident and ready to take challenges
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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