Subject: Tech Support Candidate - Kartikey Mishra
From: Kartikey Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:31:40 -0500

| | Tech Support Test

Name | Kartikey Mishra
E-mail | [email-masked]
Phone Number | (91) 8839781551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Softwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Patracorp | IT executive | 32 July 2020 | 17500
Previous Employer 1 | Hitachi systems | Customer support engineer | 25 June 2018 | 11500
Previous Employer 2 | CMS IT services | Technical engineer | 30 Nov 2015 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st we need to check if site is working or not
2nd we can check the internet connection issue
3rd we can reset the browser and update it
These steps can fix the issue.
Otherwise we can check and investigat the specific error in internet and find solution'.
If all these steps didn't work then we need to check and report it to ISP for whitelist/access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st start the Bluetooth on both in mobile and speaker
2nd search for the speaker
3rd we can select and in the list to connect the speaker

What according to you makes you a good candidate for customer service or technical support job?

I have worked in remote support in helpdesk team for the international company.
I have also experienced in WFH and supported users who were working from home

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |