Subject: Tech Support Candidate - Tamilarasan Shankarkumar
From: Tamilarasan Shankarkumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:23:59 -0500

| | Tech Support Test

Name | Tamilarasan Shankarkumar
E-mail | [email-masked]
Phone Number | (+91) 9080417388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka,delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cromptech integrated solutions pvt ltd | Technical support engineer | Still working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connectivity in system settings
2.check dns and ping test
3.check physical wire connectivity
4.if firewall is present in network then check security settings for the IP address of the particular PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speaker
2.Turn on bluetooth on mobile
3.open Bluetooth settings in mobile
4.scan for bluetooth devices
5.select the speaker name and pair it

What according to you makes you a good candidate for customer service or technical support job?

1.First off all need good communication with customer and understand the issue/requirement of the customer

2.Patience is the next thing , need to explain the scenario and it's solution to customer

3.Should provide timeline and complete the work

I mostly deal with customer in the above mentioned manner ,so it will be good for support role

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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