Subject: Tech Support Candidate - Aneesh Khan
From: Aneesh Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:19:33 -0500

| | Tech Support Test

Name | Aneesh Khan
E-mail | [email-masked]
Phone Number | (91) 8527147146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
All desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifescience intellipedia Pvt ltd | System administration | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all , I will check the internet connectivity in system if connectivity is properly after that check browser for example if there is occurring problem in chrome then clear the history of browser if still problem occuring then check in other browser like internet explorer and Mozilla or Firefox  , after that I will check , if it Will not working then I will ping the site .then it will solve otherwise problem is end of site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all , I will be open the Bluetooth device of the other Both systems and after that I click the Bluetooth device name in the phone , which I will be connect after that it will be paring then it will connected
What according to you makes you a good candidate for customer service or technical support job? | Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy. What to look for in an answer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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