Subject: Tech Support Candidate - ABHISHEK KUMAR SHARMA
From: ABHISHEK KUMAR SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:19:28 -0500

| | Tech Support Test

Name | ABHISHEK KUMAR SHARMA
E-mail | [email-masked]
Phone Number | (91) 9462659601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SHIVAMOGGA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
FAS, PAS, CCTV, SWITCH

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AABMATICA TECHNOLOGIES PVT LTD | ASST PROJECT MANAGER | 19-01-2021 | 32000
Previous Employer 1 | AMNEX INFOTECHNOLOGIES PVT LTD | CONSULTANT-ITMS | 15-04-2020 | 29496
Previous Employer 2 | AURIONORO SOLUTION | SENIOR SERVICE ENGINEER | 08-11-2019 | 25946

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. MAKE SURE THAT DEVICE IS CONNECTED TO NETWORK EITHER LAN OR WI-FI AND NETWORK IS UP.
2. MAKE SURE THAT NETWORK IS WORKING.
3. USER ABLE TO LOAD GOOGLE ON WEB BROWSER.
4.  MAKE SURE THAT WEBSITE IS UP.
5.IF ABOVE ALL IS UP THEN TRY RESTART DEVICE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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