Subject: Tech Support Candidate - Vikash Srivastav
From: Vikash Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:09:22 -0500

| | Tech Support Test

Name | Vikash Srivastav
E-mail | [email-masked]
Phone Number | (7065) 5799758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 86
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
FIREWALL, SECURITY

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AnG India Ltd. | Technical Support | 15/12/2020 | 13610
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check Internet Connection
Second check you are in private network or public network
And other tools like cookies, network setup, browsing setup etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1. Power on  of the speker
step 2. Turn on mobile bluetooth
step 3. Search speaker device
Step 4. Click on that device.
step 5  Connected

What according to you makes you a good candidate for customer service or technical support job? | According to my experiance, i like to handle technical problem of customer and try to resolve their problem. it make you confident in communication when you talk every type of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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