Subject: Tech Support Candidate - Kalyan singh
From: Kalyan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:07:56 -0500

| | Tech Support Test

Name | Kalyan singh
E-mail | [email-masked]
Phone Number | (122001) 8742992104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | i source infosystems | system engineer | 6 aug. 2020 | 17500
Previous Employer 1 | progression infonet | desktop support | 17 aug. 2019 | 14000
Previous Employer 2 | teamcomputers | technical support engineer | 24 march 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will check internet connect whatever its wifi or Lan
2- i will check ip and others details is it showing correct or not as pr domain environment(DHCP OR MANUAL)
3- i will check internet speed
4- i will check ndtv site on my own laptop or phone just for sure site is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- i will power on the speaker
2- i will turn on the bluetooth of speaker by press bluetooth button
3 - i will turn on my phone bluetooth and search current available devices
4- i will click on that particular bluetooth name as like as bluetooth device name
5- and it will give me confirmation after connect

What according to you makes you a good candidate for customer service or technical support job? | i have total 4 year of experience in IT, i handled US clients as well in night shift, i am confident for my job responsibilities
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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